Refund Policy

1. Overview

This Refund Policy governs refunds for Znai services provided by ФОП Плахтій Олексій Борисович.

2. Refund Request Deadline

Refund requests must be submitted within 14 calendar days of the payment date.

3. Eligible Refunds

• Paid access was not activated and could not be activated after you contacted support.
• A prolonged platform failure that left you without access to paid features. In that case we either extend the subscription or refund the unused part, at our discretion.
• Duplicate charge for the same subscription.
• Charge after subscription cancellation.

4. Non-Refundable Cases

• Service was fully delivered and premium access was active.
• More than 14 calendar days have passed since payment.
• More than 30% of the subscription period has been used.
• Account was suspended for Terms of Service violations.

In other cases we may, at our discretion, refund in full or in part, or offer a subscription extension instead.

5. How to Request a Refund

Email znaiteam@gmail.com with subject: "Refund Request — [your email]", including payment date, amount, reason, and account email.

We normally respond within 5 business days. Approved refunds are issued via LiqPay to the original card; crediting time depends on your bank.

6. Contact

ФОП Плахтій Олексій Борисович
Email: znaiteam@gmail.com